Cancellation policy

Subscribe & Save Policy

Subscribing is the easiest way to stay on track with Step One Foods. Here's exactly how it works.

How it works. When you choose Subscribe & Save, your order repeats automatically on the schedule you select, for example every 30 days, until you cancel. Your first order is charged when you place it. Each renewal is charged when the renewal order is created, at your subscription price, plus any applicable shipping and sales tax.

What you save. Subscribers save 20% on every order, and orders of $99 or more after discounts ship free. If we ever change subscription pricing or benefits, we'll email you before the change affects your next order.

You're in control. Skip, pause, or cancel anytime. You can also change your delivery schedule, products, shipping address, or payment method in your account, or contact us and we'll take care of it for you. We'll email you a reminder 3 days before each renewal, and changes made before a renewal processes apply to that order.

Payment. Renewals are charged to the payment method on file. If a payment doesn't go through, we'll let you know so you can update it. Orders ship once payment is complete.

Our guarantee. Your first order is covered by our money-back guarantee. If it's not for you, we'll refund up to 60 servings; just ask within 90 days of purchase. See our Refund Policy for details.

If things change. If we make a material change to these terms, we'll email you before it takes effect, and you can cancel anytime if you'd rather not continue. We may occasionally need to end a subscription, for example if a product is discontinued. If so, we'll let you know, and you'll only be charged for orders already shipped.

The fine print. These terms are between you and Step One Foods, Inc., and work together with our Terms of Service and Privacy Policy.

Questions? Email customer.support@steponefoods.com or call (952) 303-4265, Monday–Friday, 9am–5pm CST. We're happy to help.